AI Agent for Customer Support That Hands Off When Unsure

An AI agent for customer support has to know when to stop. CustomModel answers from your content, flags answers it cannot ground, and passes the customer to your team with the question attached.

Run my model

Answers first, people for the rest

The agent resolves the repeat questions in the chat. When the content has no answer, it says so and passes the conversation on, so customers are not stuck in a loop.

Cited answers
Grounded flag
Handoff with the full question

curl

curl \
  https://custommodel.ai/api/v1/answer \
  -H "Authorization: Bearer $CUSTOMMODEL_KEY" \
  -d '{"model": "support", "question": "What time is late checkout?"}'

200 OK

{ "answer": "Late checkout until 2:00 PM is available for a fee of $49, subject to availability.", "citations": [{ "source": "Hotel Policies, Guest Services", "quote": "Late checkout until 2:00 PM is available for a fee of $49, subject to availability. Checkout after 2:00 PM is charged as a full additional night." }], "grounded": true }

Your team stays in charge

You decide what content the agent can use and which tone it takes. Seats let several people manage models, and analytics show where to improve.

5 seats on Growth
Unlimited seats on Enterprise
Question analytics

Plug it into your tools

On Growth and Enterprise the agent is one HTTP call that returns the answer, citations, and grounded flag.

JSON output
Works from any backend
Same content as the widget

Run my model

What it costs

Plans start at $24 a month billed yearly ($49 monthly) with 1,000 answers, and Growth at $99 a month billed yearly ($199 monthly) adds the API and five seats. See chatbot pricing for every limit.

Starter: Starter is $24 a month billed yearly ($49 monthly).

Growth: Growth is $99 a month billed yearly ($199 monthly).

Enterprise: Enterprise is $299 a month billed yearly ($599 monthly).

Keep exploring: customer service chatbot, RAG as a service, chatbot security.

FAQ

Does it take actions in my systems?

No. It answers questions from your content and hands off to your team.

What if the question is not covered?

The response is flagged as not grounded and the customer can be passed to a person.

Can I call it from my own app?

Yes, on Growth and Enterprise.