Chatbot Security for Teams That Review Vendors
Chatbot security at CustomModel rests on one rule: the model answers only from your own content, with the source shown. Each account has its own index, and Enterprise adds SSO, roles, and an SLA.
Chatbot security starts with where answers come from
A model that answers only from your content is easier to control than one that answers from everything. CustomModel retrieves passages from your own index, writes the answer from those passages, and shows the source.
When the passages do not contain the answer, the response is marked as not grounded and the customer can be handed to your team.
- Answers are limited to your indexed content.
- Each account has a separate index and separate models.
- Every answer includes the passage it came from.
- Ungrounded answers are flagged, not hidden.
Question
What is your cancellation policy?
Answer
You can cancel free of charge up to 24 hours before arrival.
Hotel Policies, Guest Services
Access control for your team
Seats let the right people manage models. Enterprise adds roles, so editors and viewers see only what they need, and single sign-on, so access follows your company directory.
- SSO on Enterprise
- Roles on Enterprise
- An SLA on Enterprise
- Invoicing on Enterprise
What happens to your content
Content you add is stored to power your models and is removed when you delete it. Content pasted into the demo is treated as data, not as instructions, and is not kept after the result expires. Read the privacy policy for the full terms.
Related pages
Keep exploring: enterprise chatbot, chatbot pricing, FAQ.
FAQ
Is my content shared with other customers?
No. Each account has its own models and its own content index. Answers for one account never draw on another account's content.
Is my content used to train shared models?
No. Your content is indexed for your models only, and no new model weights are trained on it.
Do you hold security certifications?
We do not claim certifications we do not hold. This page describes how the product works, and Enterprise customers can ask about specifics at [email protected].
Who can see my models?
Only the seats you add to your account. Growth includes 5 seats, and Enterprise adds roles and single sign-on.