AI Customer Service Software Built on Your Own Docs
AI customer service software should shorten the queue without inventing answers. CustomModel answers from your content, cites the source, flags gaps, and gives you analytics on the questions customers ask most.
Cited answers and honest gaps
Each reply carries its source. When the content has no answer, the response says so and can pass the customer to your team.
- Grounded true or false in every API reply
- Handoff with the full question
- Tone setting for replies
Question
What is your cancellation policy?
Answer
You can cancel free of charge up to 24 hours before arrival.
Hotel Policies, Guest Services
See what customers keep asking
Question analytics group the questions that return, so you can see which help pages work and which topics are missing from your content.
- Top questions by topic
- Questions the model could not answer
- Available on Growth and Enterprise
Works where your customers are
Use the widget on your site and the API in your own tools. Both read the same content, so the answer is the same everywhere.
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Widget on every plan
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API on Growth and Enterprise
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Setup without code
What it costs
Plans start at $24 a month billed yearly ($49 monthly) with 1,000 answers, and Growth at $99 a month billed yearly ($199 monthly) adds the API and five seats. See chatbot pricing for every limit.
Starter: Starter is $24 a month billed yearly ($49 monthly).
Growth: Growth is $99 a month billed yearly ($199 monthly).
Enterprise: Enterprise is $299 a month billed yearly ($599 monthly).
Related pages
Keep exploring: customer service chatbot, website chatbot, chatbot features.
FAQ
Does it replace a help desk?
No. It answers repeat questions and hands the rest to your team.
Can several people manage it?
Yes. Starter has 1 seat, Growth 5, and Enterprise unlimited.
How is it priced?
By plan, with answers counted each month. See chatbot pricing.